Value-added Services

In e-commerce fulfillment, a value-added service (VAS) refers to additional services or enhancements beyond the standard order processing and shipping that provide extra value to customers or optimize the overall supply chain. These services go beyond the basic fulfillment process and are designed to enhance the customer experience, improve operational efficiency, or meet specific requirements. VAS can vary depending on the nature of the products, customer expectations, and the goals of the e-commerce business.

Ryder offers e-commerce brands in-house services that maintain brand integrity and enhance the customer experience.

Yes, with Ryder you can take advantage of a comprehensive range of in-house value-added 3PL services available at all our e-commerce fulfillment facilities. These services are designed to enhance your customers' unboxing experience, aligning seamlessly with your brand identity. Our on-site capabilities enable us to adapt swiftly to changes and prepare inventory for sale, catering to your specific requirements. Whether it's quality inspection, labeling, or repackaging, our experienced team and internal resources ensure that your goods are prepared on time, every time.

Kitting is a process that involves consolidating similar yet different items into a single package for customer orders. Rather than individually selecting each item, customers can order a pre-grouped kit. This simplifies the fulfillment process as products in the kit are already grouped in the warehouse, requiring warehouse staff to pick only one package from the shelf

During kitting, items with multiple Stock Keeping Units (SKUs) are grouped under a single SKU, streamlining the picking process and improving order accuracy. For instance, in an online makeup store, bundling unique items like mascara, eyeliner, and lipstick for a party can be financially rewarding. However, managing such bundles requires a technology-driven inventory management system.

Kitting finds application across various industries and product types, including subscription boxes, built-to-order items, assembled products, and kits of related items such as hair care or auto repair kits. Subscription boxes often feature products from multiple brands with a common theme, while kits of associated items are sold once rather than on a recurring basis. Kitting services ensure that all necessary components are included, facilitating efficient order fulfillment and customer satisfaction.

Ryder e-commerce fulfillment solutions includes kitting and assembly as VAS. E-commerce brands can benefit from this in-house service to create a unique experience for customers.

In e-commerce, labeling refers to the process of attaching and displaying labels on products, packages, or shipments to convey essential information. These labels typically include details such as product names, barcodes, shipping addresses, tracking numbers, and other relevant information that aids in the identification, tracking, and handling of items throughout the supply chain. Proper labeling is crucial for efficient order fulfillment, accurate inventory management, and seamless logistics.Ryder provides expert labeling capabilities through RyderShip™, which includes printing return labels to insert in order boxes. With Ryder, e-commerce brands get even more flexibility with the ability to change labels until the box leaves the facility. This helps enhance the customer experience.

Quality control in e-commerce fulfillment is a critical process aimed at ensuring the accuracy, consistency, and overall quality of products and orders throughout the supply chain. It involves systematic checks and inspections at various stages, from receiving inventory in the warehouse to the final packing and shipping of customer orders. Quality control measures include verifying product specifications, checking for any defects or damages, confirming accurate quantities, and ensuring proper labeling and packaging. The goal is to identify and fix any issues before products reach the customer. Implementing effective quality control in e-commerce fulfillment contributes to customer satisfaction, reduces the likelihood of returns, and enhances the overall reliability of the supply chain operations. It is an integral part of delivering a positive and reliable customer experience in the competitive e-commerce landscape.

Customized packaging in e-commerce refers to the practice of creating unique and personalized packaging for products based on the brand's identity, customer experience goals, or specific promotional themes. Rather than using generic or standard packaging, customized packaging involves designing and producing packaging materials that reflect the brand's aesthetics, values, and messaging. This can include branded boxes, bags, tissue paper, stickers, and other packaging elements that contribute to a distinctive and memorable unboxing experience for customers. Customized packaging not only serves functional purposes, such as protecting the product during transit, but also adds a layer of brand storytelling and enhances the overall perceived value of the product.

It is a strategy employed by e-commerce businesses to differentiate themselves, leave a lasting impression on customers, and build brand loyalty through a visually appealing and unique packaging presentation. Ryder value-added services for e-commerce brands includes customized and specialized packaging. This allows you to create a unique unboxing experience for your brand.